Director of Credit & Accounts Receivable

Join our team as the Global Director of Credit and Accounts Receivable. In this strategic leadership role, you will oversee the end-to-end collections lifecycle, implement innovative strategies, and drive continuous process improvements. You will manage and coach the collections team, develop reporting dashboards, and align strategic initiatives across geographies. This position requires over 15 years of progressive experience in Global Accounts Receivable, with a minimum of 10 years in a leadership position.

• Oversee the end-to-end collections lifecycle, from early delinquency through write-off and recovery, while leveraging technology and implementing innovative strategies.
• Design and implement scalable, tech-driven collections strategies across early, mid, and late-stage delinquency, and drive continuous process improvements through automation and workflow redesign.
• Manage and coach the collections team by leveraging performance analytics, behavioral insights, and real-time dashboards to drive accountability, improve recovery rates, and enhance customer experience.
• Comprehensive experience across Order to Cash processes, including AR operations such as cash application and billing with the tech industry
• Over 15 years of progressive experience in Global Accounts Receivable, specifically in Credit and Collections, with a minimum of 10 years in a leadership position
• Hands-on experience in OTC transformational projects
• Dedicated and organized with a strong work ethic, possessing an understanding of the bigger picture while also willing to engage in detailed work
• Familiarity with consumption-based billing
• Highly analytical and strategic, with a focus on automation and continuous improvement
• Excellent written and verbal communication, along with problem-solving abilities
• Prior experience with marketplace hosted environments such as AWS, Azure, and GCP
• Experience working with various multinational companies and/or BPO/Shared Services