Renewals Specialist

Join MongoDB as a Renewals Specialist, where you will manage the renewal process for our customer base, ensuring strong customer relationships and contributing to the growth and retention of our customer portfolio. You will work closely with sales and customer success teams, proactively managing the end-to-end renewal process, preparing renewal quotes and contracts, and providing insights and solutions to maximize customer value. Strong communication, problem-solving, and organization skills are essential, along with 1+ years of experience in a customer-facing sales or revenue role.

• Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive strong retention outcomes.
• Build and maintain strong relationships with customers to understand their usage, needs, and challenges, acting as a trusted advisor to provide insights and solutions.
• Utilize data and reporting tools to track renewal performance, forecast renewals, and identify at-risk accounts, providing regular updates to the management team on renewal status.
• Ability to work in a fast-paced, dynamic environment with multiple opportunities to be managed at the same time
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
• A track record of strong performance against defined targets, metrics, or goals
• Strong problem-solving, organization, and negotiation skills
• 1+ years of experience in a customer facing sales or revenue role within a fast-paced, competitive environment
• Demonstrated experience owning deals or commercial outcomes through close, including renewals, expansions, or contract execution
• Talent for building solid relationships with internal and external stakeholders
• Prior exposure to database, cloud, and infrastructure technology is a plus
• Self-motivated with a strong drive to succeed