Renewals Specialist

Join MongoDB as a Renewals Specialist in the Americas region. In this role, you will manage the renewal process for our customer base, ensuring seamless continuation of partnerships and strong customer relationships. You will work closely with sales and customer success teams to deliver an outstanding customer experience and contribute to the growth and retention of our customer portfolio. Key responsibilities include managing the end-to-end renewal process, preparing renewal quotes and contracts, building and maintaining customer relationships, and utilizing data and reporting tools to track renewal performance. Successful candidates will have exceptional communication and interpersonal skills, a strong drive to succeed, and a track record of strong performance against defined targets.

• Proactively manage the end-to-end renewal process for assigned customer accounts, ensuring timely renewals and strong retention outcomes.
• Build and maintain strong relationships with customers to understand their usage, needs, and challenges, acting as a trusted advisor.
• Utilize data and reporting tools to track renewal performance, forecast renewals, and identify at-risk accounts, providing regular updates to management.
• Success in this role requires exceptional communication and interpersonal skills, operational excellence, deal formulation and negotiation experience, a strong aptitude to learn MongoDB products and policy, and solid relations with internal stakeholders
• We are looking for someone who thrives in a fast-paced and ever-changing environment and who is motivated by the opportunity to have a big impact on your team, customers, and MongoDB's business
• Talent for building solid relationships with internal and external stakeholders
• Ability to work in a fast-paced, dynamic environment with multiple opportunities to be managed at the same time
• Demonstrated experience owning deals or commercial outcomes through close, including renewals, expansions, or contract execution
• Self-motivated with a strong drive to succeed
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
• A track record of strong performance against defined targets, metrics, or goals
• 1+ years of experience in a customer facing sales or revenue role within a fast-paced, competitive environment
• Prior exposure to database, cloud, and infrastructure technology is a plus
• Strong problem-solving, organization, and negotiation skills