Senior Customer Success Manager

Join MongoDB as a Senior Customer Success Manager, where you'll be a key advisor helping customers navigate their complex journeys. You'll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise accounts, driving customer retention, revenue realization, and long-term advocacy. You'll build deep relationships with senior stakeholders, understand intricate technical environments, and navigate global account teams to deliver measurable impact.

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices.
• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization.
• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers