Senior Customer Success Manager

Join MongoDB as a Senior Customer Success Manager, where you'll be the key driver of post-sales customer relationships. You'll work closely with Enterprise accounts, maximizing customer lifetime value and success, while mentoring team members. Your role will involve proactive risk management, account strategy development, and internal collaboration to amplify the voice of the customer.

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices.
• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization.
• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product