Senior Director of IT Product Management (Post Sales and Partner Technology)

Join our team as a Senior Director of IT Product Management, where you will own the end-to-end technology strategy and roadmap for our Partner, Customer Success, Professional Services, and Customer Support organizations. You will lead a small team of Product Managers while staying hands-on across solutioning, architecture, and delivery. Your responsibilities will include managing the Partner Center technology roadmap, the Customer Success technology stack, the Customer Support technology stack, and defining and executing a multi-year AI roadmap. You will also drive governance and prioritization across a high-volume requirements backlog and lead by influence across cross-functional teams.

• Posséder la stratégie technologique et la feuille de route pour les organisations partenaires, de réussite client, de services professionnels et de support client.
• Diriger une petite équipe de chefs de produit tout en restant impliqué dans la solution, l'architecture et la livraison.
• Définir et exécuter une feuille de route AI multi-années pour l'écosystème partenaire et le support client.
• Experience owning and driving build-vs-buy decisions with business and finance stakeholders to conclusion
• 15+ years in enterprise IT or technical product management
• Prior experience building and managing partner platforms across the full partner lifecycle
• Proven experience with PRM/CRM ecosystems and complex enterprise integrations
• Hands-on familiarity with agentic AI platforms, LLM orchestration, and MCP-based tool integrations
• Track record of leading cross-functional IT delivery across multiple concurrent workstreams under resource constraints
• Strong executive communication skills; able to present defensible technology recommendations to CIO and CCO-level leadership
• Demonstrated hands-on product management: prototyping, writing requirements, running discovery, and partnering directly with engineering