Senior Relationship Account Manager

Join MongoDB as a Senior Relationship Account Manager, where you will be the primary point of contact for a portfolio of mature customers. You will act as a strategic advisor, focusing on retention and expansion, and work closely with various teams within the organization. A background in technology and experience in account management or sales is preferred.

• Act as the primary point of contact for a customer portfolio, responsible for success, education, enablement, upsell/cross-sell, renewal, and everything in between.
• Proactively prospect, identify, qualify, and build relationships with additional contacts across your customer base to ensure you are multi-threaded in your accounts.
• Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDB's renewal base.
• Prior exposure to database, cloud and infrastructure technology is a plus
• Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Professional Services, Tech Services, Marketing, etc
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• 5+ years of quota-carrying experience working in an Account Management, Business Development, Sales or other similarly customer-centric role
• A proven track record of overachievement and hitting sales targets - this role will be responsible for renewals and upsells
• The ability to work in a fast paced environment
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
• High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
• A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
• Demonstrated ability to articulate the value of a complex enterprise technology