Strategic Customer Success Manager (French Speaking)

Join MongoDB as a Strategic Customer Success Manager, where you will act as a strategic advisor to customers, guiding them on best practices and technology strategy. You will oversee the customer journey, identify and mitigate technical risks, and facilitate the resolution of high-stakes customer challenges. Additionally, you will collect feedback, act as a link between customers and product engineering, and build and execute account plans. This role requires fluency in French and English, as well as a strong background in customer success or technical account management.

• Agir en tant que conseiller stratégique pour les clients, en fournissant des conseils sur les meilleures pratiques de MongoDB et leur stratégie technologique globale.
• Guider les clients tout au long de leur parcours client pour accélérer leur retour sur investissement avec MongoDB, en supervisant le plan de succès technique.
• Identifier et atténuer proactivement les risques techniques pour les comptes complexes en concevant des plans de remédiation personnalisés.
• Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)
• 5+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• 9+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)
• A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• Fluency in French and English is required