Technical Services Engineer (Named Accounts)

Join MongoDB as a Technical Services Engineer for Named Accounts. In this role, you will leverage your problem-solving and customer service skills, along with your deep technical experience, to advise customers and solve complex MongoDB issues. You will work closely with our largest enterprise customers, guiding their use of MongoDB products and services, and coordinating the resolution of their complex issues. You will also be an expert resource on best practices for running MongoDB at scale and will advocate for customers' needs with our product management and development teams.

• Advising customers and solving complex MongoDB problems, building relationships with enterprise customers.
• Providing expertise on best practices for running MongoDB at scale, advocating for customers' needs.
• Managing customer needs independently, coordinating the resolution of complex issues, and ensuring customer satisfaction.
• Able to read code, with basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
• Strong teamwork
• Willingness and ability to get help from team members when required, and the good judgment to know when to seek help
• You should have 7+ years of database industry experience deploying and managing operational production databases at scale, both on premise and in the cloud. We encourage you to apply even if you’ve never used MongoDB before. We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted
• Stakeholder management - experienced in communicating effectively and in a timely manner with various stakeholders on matters important to them internally and externally, influencing decisions, and calibrating communication style for different audiences
• Experience analyzing issues holistically, from the application tier, through the database, down to the storage
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Genuine desire to help people
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• It’s crucial for every candidate to check off at least 50% of these boxes:
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Customer management - passionate about being in a customer-facing technical role, showcasing ownership of technical success, and prioritizing customer work
• Monitoring and Alerting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS etc.)
• Data modeling and schema design
• Ability to work independently as well as cross-functionally to ensure customer needs are being met
• Backup and Recovery
• Security
• Desire and ability to rapidly learn a wide variety of new technical skills
• Performance tuning
• Solutions architecture
• Experience building and maintaining complex, mission-critical production database systems
• Understanding of and experience with Cloud architectures, specifically: Google Cloud Platform (GCP), Microsoft Azure, or Amazon Web Services (AWS)
• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience using or managing MongoDB
• Experience with authentication systems such as LDAP, Kerberos, AD