Enterprise Program Manager

Join Lighthouse as an Enterprise Program Manager, where you will be responsible for ensuring client success for our largest customers. You will strengthen relationships with customers, manage implementation and change management activities, conduct Quarterly Business Reviews, and capture custom development requirements. This role requires strong project management skills, excellent communication skills, and a passion for customer service. Benefits include vision and dental insurance, work from home opportunities, and health insurance.

• Organizing and managing all projects/programs within Enterprise accounts to ensure on-time delivery, budget compliance, and achievement of business objectives.
• Conducting Quarterly Business Reviews (QBRs) with Key accounts, including comprehensive usage reports, status updates, new product features, and executive summaries.
• Strengthening relationships with customers by building confidence and trust, ensuring client satisfaction, and leveraging products in the most impactful manner possible.
• A passion for service and a dedication to detail are the driving force behind an experienced Enterprise Program Manager at Lighthouse
• If you are solutions-focused, customer-obsessed, and have experience building excellent relationships with sophisticated clients, we would love to talk to you!
• Demonstrated ability in clearly articulating plans, concepts and activities to a broad / diverse audience, and interface with C-Level executives
• Understanding of the hotel landscape, including the differences in management companies, chains, brands, etc., and SaaS industry is required
• Minimum 3 years experience in a combination of program management or project management roles. Ideally our preferred candidate will have gained this experience working with Hotel clients
• Strong overall business and interpersonal skills, including planning, presentation skills, sales skills
• Minimum Bachelor degree in a relevant discipline (e.g., business, marketing, hospitality leadership, etc.)
• Excellent analytical, problem-solving, and troubleshooting skills – ability to define problems, collect data, establish facts and draw conclusions
• Demonstrated ability to ensure achievement of client objectives and company financial objectives through an understanding of client objectives, accountabilities and influencing and directing internal product and operations teams to ensure successful delivery (on time, within budget)
• Computer proficiency in Google suite, <Monday.com>, Excel, MS Word, PowerPoint, etc
• Demonstrated ability to complete multiple tasks concurrently, to develop project plans, allocate resources, identify potential issues / risks and develop contingency plans with an overall orientation focused on execution and detail
• You get energy from working in a highly complex and challenging environment
• You consider yourself as a self-starter and take the initiative to undertake a project from A-Z
• You have excellent communication skills (both written and verbal) since your business stakeholders will be operating at different levels from analysts to senior executives
• You truly care about what is best for our customers and go the extra mile to make sure they are having an incredible experience by offering white-glove service
• You love orchestrating great customer experiences and solving key problems for users
• You excel and thrive in a collaborative work environment
• You are comfortable translating customer ideas and requests into clear project requirements, sometimes technical in nature