Finance & Client Operations Partner

Join Lighthouse as a Finance & Client Operations Partner, where you'll support complex customer billing and subscription operations with a focus on accuracy and continuous improvement. You'll manage customer accounts, process sales contracts, customize invoicing, and serve as a key point of contact for escalations. This role requires strong communication skills, attention to detail, and the ability to work autonomously.

• Oversee and maintain complex customer accounts and subscriptions, ensuring records are accurate, current, and aligned with contractual requirements.
• Process complex sales contracts and deals in accordance with established policies, timelines, and internal controls, and customize invoices to reflect customer preferences.
• Serve as the primary point of contact for complex billing issues and escalations, driving timely resolution and clear communication across stakeholders.
• Demonstrated ability to make decisions under ambiguity — you are comfortable forming a view and acting on it without waiting for all the answers
• Strong ability to work autonomously and responsibly, taking initiative and ownership of tasks from start to finish
• Confidence working within defined processes, rules, and timelines while also identifying opportunities to improve them
• 4+ years of experience in a Finance Operations role, including hands-on exposure to escalation management
• Strong written and verbal communication skills, with the ability to interact proactively and professionally with customers and internal teams
• Hands-on experience with our tech stack: Salesforce, NetSuite, Upflow, Gainsight, and Google Suite
• Bachelor's or Master's degree in any field is a plus
• Excellent organizational skills, with the ability to manage detail-heavy work and prioritize effectively based on business impact
• Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!