Revenue Recovery Lead

Join Ownwell, a rapidly growing company in the tax resolution industry. As the Revenue Recovery Lead, you will be responsible for building and improving the systems and processes for revenue recovery. You will have the opportunity to design the systems, engage with customers, evaluate tools, and define success. This high-visibility role reports directly to the CEO and offers a blank canvas to build from.

• Establish and enhance systems, processes, and customer touchpoints for revenue recovery.
• Directly engage with customers to understand payment issues and improve the overall experience.
• Utilize AI and modern tools to automate outreach, classify disputes, and reduce manual work.
• An operator who executes with speed and creativity. You’re the person whose previous managers had to slow down, not speed up. You move fast, iterate, and don’t wait for permission
• A great communicator who genuinely likes talking to people. A meaningful part of this role is engaging with customers who owe us money but also benefited from our services. That’s a nuanced conversation. You handle it with empathy, clarity, and firmness
• Comfortable with ambiguity. The playbook doesn’t exist. The reporting doesn’t exist. Some of the tooling doesn’t exist. That excites you more than it scares you
• A builder, not a maintainer. You’ve stood up a process, system, or function where one didn’t exist before — collections, ops, RevOps, customer success, or something adjacent. You know the difference between building the plane while flying it and waiting for the blueprint
• AI-fluent and tool-curious. You actively use AI in your work today — not as a novelty, but as a core part of how you get more done. You’re excited by the idea of automating an entire outreach sequence before lunch and spending the afternoon on the edge cases AI can’t handle
• Analytically strong. You’re fluent in spreadsheets, comfortable in SQL or willing to learn it, and you make decisions with data
• No single background is a perfect match for this role
• Collections-specific experience is a plus, not a requirement
• But you’ll ramp fastest if you’ve worked in one or more of these worlds: consumer tax resolution, personal injury or contingency-fee law firm operations, healthcare revenue cycle management, consumer lending or fintech, or high-growth startup operations where you were the “figure it out” person
• We’d rather hire someone brilliant who learns collections in 90 days than someone who’s been doing it the same way for a decade