Program Manager (Strategy & Operations)
MasterClass · United States
About The Role
Join our team as a Program Manager (Strategy & Operations) and play a critical role in bringing our learning experiences to life. In this highly autonomous role, you will drive cross-functional programs from concept through launch, partner closely with Marketing, Content, and Product teams, and help shape the future of our operations. You will lead end-to-end program management, drive integrated project plans, own complex timelines, and evaluate and improve cross-functional processes. Additionally, you will have access to a range of benefits including premium medical, dental, and vision insurance, paid time off, equity, and unique perks.
- Lead end-to-end program management across one or more product verticals, ensuring successful delivery from development through launch.
- Drive integrated project plans across Content, Marketing, Product, Production, and Learning teams to keep workstreams aligned and on schedule.
- Evaluate and improve cross-functional processes, communication, and operational workflows to increase efficiency and scalability.
- Proven ability to build alignment across Content, Marketing, Product, and other cross-functional partners while influencing without direct authority
- Strong operational mindset with a track record of identifying process improvements and implementing scalable solutions
- Demonstrated experience incorporating AI tools into day-to-day workflows to improve efficiency, organization, and execution
- 3–5 years of experience in program management, project management, production operations, content operations, or marketing operations
- Experience managing complex, cross-functional initiatives across multiple teams and stakeholders
- Proficiency with project management and collaboration tools such as Asana, Airtable, or similar platforms
- Excellent communication skills with the ability to synthesize complex information and confidently engage stakeholders at all levels
- Familiarity with content production, digital marketing, or go-to-market workflows in a media, education, or technology environment is preferred
- Comfortable navigating ambiguity, balancing competing priorities, and managing multiple projects simultaneously
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