Client Success Director

Join Swayable, a leading platform for data-driven storytelling and social change. As a Client Success Director, you will support our enterprise clients, develop strategic pre-testing programs, and drive upsell and expansion opportunities. You will build strong relationships with clients, advise them on content tests, and collaborate closely with the sales team. Enjoy full healthcare coverage, generous PTO, a 401K, and the opportunity to make a meaningful impact in the world.

• Establish and maintain strong relationships with enterprise clients, acting as a strategic advisor to enhance their brand narratives through rigorous testing and data.
• Lead the development of strategic pre-testing programs for major accounts, advising clients on designing and interpreting content tests.
• Collaborate closely with the sales team on renewals, upsells, and expansion opportunities within your client portfolio, ensuring client satisfaction and continued usage.
• 5+ years of experience in client-facing roles, ideally at a creative agency/consultancy or market research firm
• Excellent attention to detail and quantitative reasoning skills
• Solid understanding of statistics and/or a willingness to learn (for example, explaining what an 80% confidence interval means)
• Significant experience developing and winning pitches and leading complex projects at enterprise clients
• Ability to think like and speak the language of brands and customer insights teams
• Excellent project management: able to self-manage and prioritize
• An analytic mindset with the ability to synthesize data (Excel required, Python a plus)
• Ability to bring a consultant mindset to your client interactions, with critical thinking, problem-solving and ongoing support
• College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)