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IT Technician

Coralogix · Boston, United States

External listingfull-time7 days ago

About The Role

Join Coralogix, a fast-growing tech company recognized as a unicorn in the industry. As an IT Technician, you will provide Tier 1 & Tier 2 support for employees worldwide, manage the full employee lifecycle, administer and support various SaaS platforms, troubleshoot hardware and software issues, and improve operational workflows. You will have the opportunity to grow within the company, work in a diverse and inclusive environment, and make a real impact on the business.

  • Provide Tier 1 & Tier 2 support for employees worldwide, managing the full employee lifecycle.
  • Administer and support various SaaS platforms, manage macOS devices using Jamf Pro, and troubleshoot issues.
  • Build and maintain IT automations, improve operational workflows, and create and maintain internal IT documentation.
  • The ideal candidate is passionate about delivering excellent employee support, improving IT operations through automation, and managing modern SaaS and endpoint environments
  • Strong troubleshooting, communication, and customer service skills
  • Advanced experience with Jamf Pro
  • Fluent English
  • Experience with Okta Workflows
  • Familiarity with AI tools such as Cursor, Claude Code, OpenAI APIs, or similar solutions for IT automation
  • Experience with Google Workspace and Okta
  • Strong macOS administration skills
  • 2+ years of IT Support experience
  • Experience with Kandji, Intune, or Microsoft 365
  • We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission
  • Jira Service Management experience
  • Experience working with REST APIs and SaaS integrations
  • Experience with scripting and automation (Python, Bash, or Google Apps Script)
  • Experience in high-growth SaaS or startup environments
  • Knowledge of Identity & Access Management (IAM), SSO, and MDM best practices
  • If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you

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