Technical Account Manager (Team Lead)

Join Coralogix, a fast-growing tech company recognized as a unicorn in the industry. As the Team Lead, Technical Account Manager, you will lead a team responsible for delivering excellent technical account management, guiding the seamless onboarding of new customers, and building strong customer relationships. You will provide technical guidance, oversee the implementation of observability tools, and be the primary escalation point for customer technical challenges. This role requires technical depth in logging, monitoring, and observability tools, as well as strong leadership skills.

• Lead and manage a team of Technical Account Managers to ensure successful customer onboarding and long-term success.
• Develop and track key performance indicators (KPIs) for the team, focusing on the onboarding experience and customer satisfaction.
• Provide technical guidance and foster team collaboration on observability tools and log analytics, ensuring expert-level onboarding and ongoing work.
• Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, <Logz.io>, SignalFX, Instana, Splunk, Honeycomb, Jaeger
• Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP
• Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding
• Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction
• Ability to communicate complex technical information to both technical and non-technical stakeholders
• Excellent communication skills in English
• Strong presentation skills with the ability to establish credibility with executives
• Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices
• We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you