Technical Support Engineer

Join Coralogix, a fast-growing tech company recognized as a unicorn in the industry. As a Technical Support Engineer, you will be the single point of contact for customers' tech-related matters, ensuring their successful adoption of the Coralogix Platform. You will establish relationships with technical counterparts, advocate for customer needs internally, and contribute to the knowledge base. This role offers global opportunities, autonomy, and a diverse, inclusive work environment.

• Assurer la satisfaction des clients en répondant à leurs questions techniques, en fournissant des conseils sur l'architecture des solutions et en garantissant l'adoption réussie de la plateforme Coralogix.
• Gérer l'ensemble du processus de support client, de l'ouverture à la clôture des cas, en établissant des relations avec les interlocuteurs techniques et en défendant les besoins des clients en interne.
• Contribuer à la base de connaissances de l'entreprise en créant de la documentation, des tutoriels vidéo et des réponses prédéfinies aux problèmes courants.
• Great interpersonal and communication skills
• Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
• BA/BSc degree in Computer Science or equivalent experience
• 5+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
• Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, <Logz.io>, SignalFX, Instana, Splunk, Honeycomb, Jaeger
• High availability for fast response to customers
• Experience in SAAS B2B software companies - an advantage
• Excellent customer-facing skills
• Excellent communication skills in English
• Motivation to learn new skills and technologies
• Hands-on experience with complex troubleshooting of Kubernetes and Docker container - BIG Advantage
• This role requires the candidate to be located in Pacific time zone due to time zone alignment and regional market focus
• Scripting skills in one of the following: Python, Perl, Ruby - an advantage
• Proven work experience with ELK (Elastic-search/Logstash/Kibana) - BIG Advantage
• Hands-on experience in Regular Expressions, Lucene, PromQL - BIG Advantage