Customer Success Specialist (Fusion - German Speaker)

Join Autodesk as a Customer Success Specialist, where you'll be the first point of contact for customers in the Design & Manufacturing space. You'll drive high-quality customer engagements, develop and execute onboarding and adoption strategies, and collaborate cross-functionally to ensure customer success. Fluency in English and German is required, along with experience in a customer-facing role and familiarity with Autodesk Fusion or comparable D&M tools.

• Serve as the primary contact for customers during product activation, guiding them through login, user assignment, and project setup.
• Drive a high volume of quality engagements via phone, email, and other digital channels to maximize customer impact, and develop and execute onboarding and adoption strategies.
• Analyze activation and usage data to identify trends, surface insights, and improve customer outcomes, while collaborating cross-functionally with Sales, Channel Partners, and Support.
• Strong communication skills with the ability to explain technical concepts clearly to a range of audiences
• Familiarity with Autodesk Fusion or comparable D&M tools (e.g. SolidWorks, CATIA, Siemens NX)
• Experience in a customer-facing role — Customer Success, Account Management, technical support, or similar
• Fluency in English and German (written and spoken)
• Comfortable managing multiple customer accounts and priorities simultaneously
• Proficiency in Salesforce or a similar CRM
• Knowledge of 3D modeling tools or cloud technologies
• Bachelor’s degree in Engineering, IT, or a related discipline — or equivalent experience
• Experience with SaaS, cloud-based software, or subscription business models
• Background in MFG, D&M, PLM, or a related technical field
• Additional fluency in French or Italian
• If this sounds like you — even if you don’t meet every qualification — please consider applying. We value growth mindsets and potential just as much as experience