Digital Renewal Sales Representative (DACH)

Join our team as a Digital Renewal Sales Representative for the DACH region. In this role, you will manage multiple customer renewal cycles, engage directly with customers on renewal discussions, and collaborate with various internal teams. You will execute end-to-end renewal motions, drive seat expansion opportunities, and maintain accurate sales forecasts. The ideal candidate is a German speaker with experience in inside sales, renewals, or account management, and has a customer-focused mindset.

• Verantwortlich für die Verwaltung mehrerer Kundenverlängerungszyklen in regionalen Konten, um rechtzeitige und genaue Verlängerungen sicherzustellen.
• Direkte Interaktion mit Kunden in Bezug auf Verlängerungsdiskussionen, Identifizierung von Abwanderungsrisiken und Expansion.
• Durchführung von End-to-End-Verlängerungsprozessen, um Arbeitsabläufe zu optimieren und manuelle Eingriffe zu minimieren.
• The ideal candidate demonstrates strong time management, customer focus, and the ability to execute renewals with increasing independence using CRM tools and established playbooks
• Customer‑focused mindset with the ability to identify and address customer needs
• German speaker
• Proven ability to manage multiple renewal cycles and priorities concurrently
• Fluency in English + German
• Bachelor’s degree or equivalent professional experience
• Experience using CRM or renewal tracking systems
• Strong organizational and time‑management skills
• Experience closing deals or renewals, including customer communication and follow‑up
• Effective written and verbal communication skills
• 1–3 years of experience in inside sales, renewals, account management, or customer‑facing sales roles
• Prior exposure to subscription‑based or renewal‑driven sales models
• Experience in a software, SaaS, or technology sales environment
• Experience supporting seat expansions or upsell opportunities during renewals
• Familiarity working with procurement teams and contract‑driven renewals
• Experience collaborating with Account Executives, Customer Success, and partner organizations
• Comfort operating in a fast‑paced, metric-driven sales environment
• Ability to identify churn risks and recommend proactive retention actions