Renewal Representative (Regional Accounts)

Join our team as a Renewal Representative for Regional Accounts in the UK. In this customer-facing role, you will be responsible for managing and executing high-volume subscription renewals, protecting and expanding recurring revenue, and addressing customer needs. You will work independently, engage with customer procurement and commercial teams, and collaborate with account executives and customer success managers. Success will be measured through renewal rate, customer retention, expansion at renewal, and disciplined operational execution.

• Independently own and execute full renewal workflows across assigned regional customer accounts, ensuring contract and commercial accuracy.
• Proactively identify churn risk, renewal blockers, and customer concerns, and drive timely, accurate renewal completion with minimal guidance.
• Maintain accurate renewal pipeline management, forecasting, and reporting within CRM systems, and use data, insights, and workflow automation to improve renewal efficiency.
• Strong customer‑facing communication skills, with confidence engaging procurement and commercial stakeholders
• Experience using CRM systems to manage pipelines, forecasts, and renewal workflows
• Familiarity with UK customer buying behaviours and regional commercial practices
• Highly organised and capable of managing competing priorities in a fast‑paced environment
• Demonstrated experience managing customer renewals, account management, inside sales, or customer success motions within a B2B environment
• Commercial awareness, including experience negotiating renewal terms and addressing customer objections
• Proven ability to independently manage a high volume of renewal transactions with strong attention to detail and prioritisation
• Ability to identify churn risks, expansion signals, and renewal blockers using customer insight and data
• Experience working in subscription‑based or recurring revenue business models
• Exposure to seat‑based expansion or upsell motions at time of renewal
• Familiarity with partner‑assisted or partner‑led renewal models
• Comfort working within cross‑regional or matrixed sales organisations
• Experience mentoring or supporting junior sales or renewal colleagues
• Degree‑level education or equivalent professional experience