People Operations Lead (Process Design)

Join Wealthsimple as a People Operations Lead (Process Design) and play a crucial role in optimizing and redesigning processes across the People team. You will lead process mapping and redesign initiatives, diagnose root causes of bottlenecks, establish scalable standards, translate needs into technical requirements, and track metrics. This role requires strong facilitation skills, practical fluency with AI tools, and the ability to move fluidly between strategic framing and hands-on execution. Enjoy a range of benefits including retirement savings matching, company equity, paid parental leave, and top-tier health benefits.

• Lead process mapping and redesign across high-priority initiatives, focusing on eliminating friction and accelerating execution.
• Translate process realities into system requirements, identifying where automation creates leverage, and helping the broader People team to work differently.
• Establish scalable standards for documentation, handoffs, and governance frameworks, ensuring consistency and low variability as the organization scales.
• Strong working knowledge of Workday — not configuration ownership, but deep enough fluency in its data model, workflows, and capabilities that you can translate a process problem into a real Workday-based solution and write requirements the Workday team can build from. You know what the system can and can't do without needing to build it yourself
• Strong facilitation skills: capable of running a workshop with skeptical stakeholders and arriving at a clear process map, agreed-on requirements, and concrete next steps
• 5+ years of experience in People Operations, HR transformation, process excellence, management consulting, or related fields within complex, scaling organizations, with a track record of redesigning cross-functional processes
• Practical fluency with AI tools and agentic workflows. You understand how AI agents are built — prompting, tool/function calling, system integration — well enough to design real solutions and prototype where useful, then scope and hand off cleanly to technical teams for production builds
• Clear, concise written communication: you'll regularly translate operational complexity into technical requirements and stakeholder-ready narratives
• Ability to move fluidly between strategic framing and hands-on execution — you write the brief and do the work
• Strong systems-thinking capability, with the ability to connect strategy, operations, employee experience, data, and technology into clear and actionable recommendations