Customer Success Engineer (Battle Road)

Join Battle Road by Onebrief as a Customer Success Engineer, where you'll deploy and support AtomEngine in real-world military training environments. You'll work directly with customers, troubleshoot technical issues, and contribute to the engineering backlog. This role requires at least 3 years of experience in software engineering or a related field, prior military experience, and a willingness to travel at least 50% of the time.

• Deploy, configure, and support AtomEngine in live military training environments, including classified and air-gapped systems.
• Embed onsite with customers across the United States, to understand operational needs, iterate alongside users, ensure successful deployments.
• Integrate AtomEngine with partner systems by configuring and troubleshooting APIs, networking, infrastructure dependencies, and system connectivity.
• Comfortable working independently in fast-paced, ambiguous environments while collaborating closely with customers and engineering teams
• Demonstrated experience writing and maintaining production-quality software, with proficiency in one or more programming languages such as C++, C#, Python, GDScript, or similar
• Willingness and ability to work onsite at various customer locations traveling at least 50% of the time
• Experience troubleshooting software systems, integrations, networking, or distributed applications, with strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences
• 3+ years of experience in software engineering, solutions engineering, technical consulting, or another customer-facing engineering role involving hands-on development
• Prior military experience and Active Secret or Top Secret security clearance
• Experience presenting or teaching technical concepts to large groups
• Experience in modeling, simulation, game engines, or defense-related systems