Account Manager (Commerce & Loyalty, Eastern USA)

Join our team as an Account Manager for the Eastern USA, where you will be responsible for the health, retention, and aggressive expansion of our most critical commercial and eRetailing accounts. You will act as the "CEO" of your assigned book of business, ensuring 100% net retention and driving year-over-year growth. Your role will involve revenue ownership and growth, renewal and retention excellence, and strategic account governance. You will have the opportunity to work remotely and enjoy a range of benefits, including company-sponsored medical, dental, and vision plans, paid parental leave, generous paid time off, and a 401K with employer matching.

• Assurer la rétention nette à 100 % grâce à une gestion impeccable des renouvellements et à la croissance d'une année sur l'autre en identifiant et en fermant les opportunités d'expansion.
• Gérer proactivement le processus de renouvellement, en veillant à ce qu'il n'y ait aucune période "sombre" ou de laps de budget.
• Maintenir et approfondir les relations avec les décideurs clés dans le processus d'approvisionnement, en ciblant spécifiquement le commerce électronique, le MarTech et le marketing de performance.
• Industry Knowledge: Deep knowledge of e-commerce, MarTech, and performance marketing personas and budgets , with a preference for experience working with customers in apparel, consumer electronics, home goods, and/or sports and outdoors segments
• Quota Performance: A year-over-year track record of achieving quota, hitting retention targets, and being recognized as a top performer
• Deal Complexity: Experience managing portfolios and closing opportunities with ACVs ranging from $100k to $1m on 6 to 12 month sales cycles
• The Commercial Tech Veteran: 5+ years of experience in a quota-carrying account management, customer success, or "hunter" sales role
• Analytical Growth Mindset: Skilled at looking at a massive internet retailer and mapping out a multi-year growth plan to capture every available brand and subsidiary
• Collaborative Leadership: Experience working closely with internal teams, including Marketing, Solutions Consulting, and Customer Success, to ensure customer satisfaction and success
• Startup Agility: Comfortable working for a team in a startup at a growth stage ; you possess an entrepreneurial personality capable of effectively solving problems with minimal guidance
• Consultative Problem Solving: Superb planning and time management skills with the ability to understand customer pains and provide effective solutions to meet their business objectives
• Commercial Savvy: Ability to navigate complex retail organizations and holding companies, maintaining account stability during executive transitions