Director of Renewal Account Management

Join our team as the Director of Renewal Account Management, where you will lead our Client Development organization and oversee our highest-value strategic accounts. This role focuses on driving net revenue retention through proactive account expansion and deep executive relationships. You will develop and maintain executive-level relationships, build repeatable playbooks for identifying expansion triggers, and lead a team of senior renewal and account managers. Additionally, you will own accurate forecasting and serve as the primary escalation point with CSM leadership.

• Diriger l'organisation de développement client et superviser les comptes stratégiques les plus précieux.
• Conduire la rétention des revenus nets grâce à l'expansion proactive des comptes et à des relations exécutives approfondies.
• Développer et maintenir des relations de niveau exécutif sur les comptes phares, y compris l'engagement direct dans les conversations avec la direction.
• We’re looking for people who are relentlessly curious and committed to continuous learning
• Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes
• 8 or more years of experience in enterprise software or cybersecurity spanning renewals, account management, or strategic sales, with at least 4 or more years in a management or leadership capacity
• Demonstrated track record leading teams that drive net revenue retention above 100%, meaning expansion bookings that outpace churn, not just renewal completion
• Direct experience engaging at the executive and C-suite level on strategic accounts, including complex, multi-stakeholder negotiations
• Exceptional executive communication and presentation skills with the ability to build and deliver account narratives to C-suite customer stakeholders
• Proven success building and scaling a formal cross-sell and upsell motion within an existing customer base, including quota design and rep enablement for expansion selling
• Expertise in indirect 2-tier GTM models (channel, MSSP, distribution) with experience growing partner-sourced expansion, not just maintaining partner-delivered renewals
• Sophisticated forecasting and business acumen, including comfort owning a dual-metric forecast (retention and expansion) and defending it to senior leadership
• Strong risk management orientation with experience building account health frameworks that flag expansion opportunity and churn risk from the same data set
• Ability to operate simultaneously as a strategic leader at the account and portfolio level and as a hands-on operator personally engaging on flagship deals and saves
• Comfort in a fast-paced, high-growth environment with evolving processes and tooling including CPQ, quote automation, and account planning tools
• Strong cross-functional influence skills with the ability to drive alignment with CS, Product, and Sales Engineering without direct authority over those teams