About The Role

Join SentinelOne as a Senior Pre-Sale Support Engineer, where you will be a key player in winning new business and securing high-value upsells. You will own technical issues raised during the Proof of Concept (POC) phase, act as a primary technical partner for Sales and Account teams, and share knowledge to strengthen the broader support organization. This role offers a comprehensive benefits package, including unlimited time off, gender-neutral parental leave, and a 401K plan.

Assumer la responsabilité des problèmes techniques soulevés lors des POC, en prenant en charge les cas des clients et des équipes de compte et en les menant à une résolution.
Agir en tant qu'expert en la matière (SME) sur diverses piles de produits, en fournissant des conseils sur les meilleures pratiques, le dépannage et le démarrage de configurations complexes.
Travailler avec toutes les parties prenantes internes pertinentes, y compris la gestion de produit, l'ingénierie et les tiers, pour conduire à la résolution.
Effective time management and excellent execution skills, with the ability to drive multiple concurrent cases to resolution under pressure
Excellent interpersonal skills, with a track record of collaborating across sales, engineering, product, and third-party stakeholders
Deep technical knowledge across products, operating systems, and cybersecurity, paired with an independent approach and strong resourcefulness
A demonstrated commitment to knowledge sharing, including contributions to internal knowledge bases and enablement of other teams
A performance track record aligned to key metrics such as CSAT, time-to-resolution (TTR), percentage of escalations to manager, productivity, and Jira quality (≤5% unjustified)

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