About The Role

Join our team as a Staff Customer Success Manager, where you will serve as a trusted advisor and technical partner to our largest enterprise customers. You will lead complex customer deployments, coordinate cross-functional implementation efforts, and help customers operationalize AI security across their environments. You will own executive relationships, lead onboarding and deployment projects, conduct business reviews, and partner with product and engineering teams. Enjoy a comprehensive benefits package, including unlimited time off, gender-neutral parental leave, and a 401K plan.

Serve as a trusted strategic advisor and technical partner to enterprise customers, guiding them from deployment through long-term adoption.
Lead complex customer deployments, coordinate cross-functional implementation efforts, and help customers operationalize AI security.
Own executive relationships across a portfolio of strategic enterprise customers, developing success plans aligned to business objectives.
Experience partnering with Security, IT, Infrastructure, Engineering, or DevOps teams, with a solid understanding of SaaS deployment methodologies
3-5 years of Customer Success, Technical Account Management, Professional Services, Solutions Engineering, or Technical Program Management experience supporting enterprise customers
Strong project management skills across multiple workstreams, timelines, dependencies, and executive communications
Demonstrated experience leading complex enterprise software deployments or implementation projects
Excellent communication and presentation skills, including experience presenting to executive leadership; enterprise security or AI governance experience is a plus

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