Delivery Manager

Join Workato, a leading integration and automation platform, as a Delivery Manager. In this role, you will manage customer implementation journeys, build trusted relationships with stakeholders, and drive adoption of our platform. You will have ownership of project plans, budgets, and resources, and will work closely with cross-functional teams to ensure project success. This position offers flexible working arrangements, great employee benefits, professional development opportunities, and a focus on wellness and recreation.

• Independently develop, manage, and execute project plans based on statements of work, ensuring alignment with customer business goals.
• Lead project-level engagements, ensuring successful project closure, aligning customer stakeholders and internal account teams on next steps.
• Proactively identify and assist in closing expansion opportunities in services and software, managing project budgets up to $500k.
• Experience managing 2-3 project resources and project budgets up to $500k USD
• Project scoping & planning
• Demonstrated ability to develop and maintain director/VP-level relationships
• Demonstrate high energy and have strong project management experience, including:
• 5+ years delivering professional services for a strategic consulting firm, large-scale system integrator, or professional services unit within a software company
• Demonstrated ability to grow accounts (ARR) and expansion services
• 5+ years of project management experience with a proven track record of success
• Track record of working cross-functionally within an organization to align on internal account strategy, serving as a key multiplier for business growth
• Status reporting
• Experience with common project management methodologies, including Agile Scrum and Waterfall. Actively working on one (1) agile delivery methodology (SPC preferred, CSM, PSM, SAFE Agile, etc.) certification
• Risk & change management
• Experience in commercial business accounts, with 1-3 enterprise accounts preferred
• Ability to thrive in a fast-paced, high-growth and unpredictable environment
• Proven ability to develop and maintain C-level relationships, establishing trust as a strategic advisor
• IPaaS or integration experience preferred, with the ability to articulate common functional & non-functional requirements to various stakeholders