Customer Success Engagement Manager

Join our team as a Customer Success Engagement Manager, where you will be the operational quarterback for customer deployment and field service engagements. You will work closely with customers, Sales Engineers, Support, Field Engineers, and third-party service providers to ensure successful installation, expansion, and break-fix activities. This role requires exceptional communication skills, strong operational discipline, and the ability to manage multiple high-priority engagements simultaneously in a fast-paced environment.

• Coordination of onsite installation and expansion deployments with customers, Sales Engineers, and deployment teams.
• Tracking deployment progress and completion milestones to help accelerate operational closeout and revenue recognition activities.
• Building and maintaining strong relationships with authorized third-party service providers, installers, and field engineering partners.
• Ability to remain calm, responsive and highly effective during high-pressure customer situations and escalations
• Strong organizational and project management skills with the ability to manage competing priorities simultaneously
• Experience in the data storage, infrastructure, networking, cloud, or enterprise hardware industry strongly preferred
• Experience working cross-functionally with Sales, Support, Engineering, Finance, and external service providers
• Effective and concise written and verbal communication skills
• Experience using CRM, ticketing, and project management platforms such as Salesforce and Jira
• 5+ years of experience in Customer Success, Services Operations, Deployment Coordination, Technical Account Management, or similar operational roles within enterprise technology and customer-facing business units
• Familiarity with enterprise deployment processes, field service operations, and hardware lifecycle management is highly desirable
• Proven ability to coordinate complex customer engagements involving multiple technical stakeholders and external vendors
• Customer-first mindset with strong attention to detail
• Highly proactive, resourceful, and operationally driven
• Strong sense of ownership and accountability
• Comfortable operating in a rapidly scaling, fast-paced environment
• Ability to influence and coordinate without direct authority