Customer Support Engineer

Join VAST Data, one of the fastest-growing infrastructure companies in history, as a Customer Support Engineer. In this role, you will respond to customer issues, evaluate problems, and use hands-on skills to solve them. You will work directly with customers and various business functions, build trusted customer relationships, and manage your workload to ensure customer satisfaction. A background in enterprise IT infrastructure, networking, and storage is required, along with excellent communication skills and experience in customer-facing positions.

• Responding to customer issues, evaluating problems, and using hands-on skills to solve issues.
• Building trusted customer relationships based on technical excellence and command of VAST products.
• Managing workload to balance meeting KPIs and VAST SLAs while ensuring customer satisfaction.
• As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations
• Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
• An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing
• Ability to manage own time and case load with rapidly changing priorities
• An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
• Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
• Excellent business written and verbal communication and presentation skills
• Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
• Knowledge and working experience in common Linux system administration tasks and Linux OS in general
• An advantage to candidates that have hands-on lab and hardware management experience
• Significant experience required in the areas of file systems and scale-out NAS Implementation
• MS or . in CS, CE, EE or related fields
• Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
• Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions