About The Role

Join VAST Data as a Customer Support Engineer, where you will be a technical expert involved in daily operations and escalations. You will work closely with customers and various business functions, responding to technical support issues, performing field services, and advocating for your assigned accounts. A strong understanding of networking, scripting, and experience with complex storage solutions is required.

Responding to customer issues, evaluating problems, and using hands-on skills to solve issues.
Developing and testing solutions in strategically significant applications, including file protocols and machine learning.
Building trusted customer relationships based on technical excellence and command of VAST product.
Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing
Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
Excellent business written and verbal communication and presentation skills
An advantage to candidates that have hands-on lab and hardware management experience
Ability to travel. To be successful in this role, you will need to travel around 20% of the time
Significant experience required in the areas of file systems and scale-out NAS Implementation
MS or <B.Sc>. in CS, CE, EE or related fields
Knowledge and working experience in common Linux system administration tasks and Linux OS in general
Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
Ability to manage own time and case load with rapidly changing priorities

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