Engineering Manager

Join Acai, a fast-growing Series A startup, as an Engineering Manager. In this role, you will partner with the Product Lead to drive delivery, lead and grow the engineering team, stay technical, build the team's operating system, and partner across the company. You should have a high delivery instinct, comfort with ambiguity, hands-on technical depth, and strong communication skills. Familiarity with GDS/NDC/PSS systems and production LLM/agent experience is preferred.

• Partner with the Product Lead to drive delivery and ensure the engineering team meets its commitments.
• Lead and grow the engineering team, managing and mentoring team members, and overseeing performance and career growth.
• Build and establish the team's operating system, including sprint cadence, code review, deployment, and incident response practices.
• High delivery instinct. You optimize for shipping, not process. You know when to add structure and when to remove it. You can be trusted with a roadmap and a deadline
• Comfort with ambiguity. Acai is Series A. Roadmaps shift, customers change requirements, and the right answer is rarely obvious. You're energized by that
• Hands-on technical depth. You can still write production code, reason about distributed systems, and lead an architecture review
• Native-like in English
• Strong written and verbal communication. You can write a technical doc, a customer-facing root cause analysis, and a hiring rubric with equal precision
• Familiarity with GDS / NDC / PSS systems (Sabre, Amadeus, Travelport, Altéa, Navitaire)
• Production LLM / agent experience. You've shipped agentic systems, RAG, or LLM-driven workflows to real users — and you understand the difference between a demo and a production system (evals, latency, cost, prompt regressions, observability, cost-per-task economics)
• Background in multi-tenant SaaS for enterprise customers
• Nice to Have
• 5+ years of engineering experience and 2+ years managing engineers. You've led at least one team through real shipping, hiring, and performance cycles
• Experience with AWS Bedrock, Anthropic / OpenAI APIs, MCP, or comparable agent infrastructure
• Experience in travel
• A bias toward the team. You care more about the engineers you grow than the title on your own LinkedIn