Digital Customer Success (Internship)

Join Ezus, a fast-growing startup in the travel industry, as a Digital Customer Success Intern. In this role, you will learn the fundamentals of Customer Success, engage with customers, and help design automated journeys and programs for scalability. This internship offers a unique opportunity to shape the future of Customer Success at Ezus and potentially grow the role beyond the internship.

• Assurer l'intégration des nouveaux clients et garantir leur activation sur la plateforme.
• Gérer un portefeuille de comptes de petite taille et à faible contact : suivi de l'utilisation, satisfaction, renouvellements.
• Concevoir des parcours clients automatisés (intégration, adoption, rétention, expansion) en fonction de ce que vous avez appris sur le terrain.
• A first experience or strong interest in Customer Success, Growth, or Ops in B2B SaaS
• You enjoy talking to clients as much as building processes — both energize you
• Analytical and organized: you drive by KPIs, not intuition
• Comfortable with modern tools, you're excited by AI, automation and modern SaaS tools, even if you're still learning (HubSpot, Intercom, Notion, n8n, Make, ChatGPT, Claude…)
• Fluent in French and English, written and spoken, an additional language is a plus

What sets you apart ✨

• Builder mindset: you create, test, iterate
• Natural ownership and autonomy
• You want to build something that lasts, not just execute tasks

### 🎁 What you'll find at Ezus

• Competitive compensation based on your profile and experience 💰
• Meal vouchers through Swile 🍽️
• 50% reimbursement of your public transportation pass 🚋
• Coffee, tea and fresh fruit available every day 🍇
• Monthly team events and afterworks 🧗
• A centrally located office in the Poissonnière district, Paris 10 💼

And above all

• A profitable, fast-growing startup (+80-100% y/y), self-funded (bootstrap).
• Central and friendly working environment in Poissonnière (Paris 10th arrondissement).
• Committed co-founders and an empowering entrepreneurial culture.
• An industry undergoing digital transformation with exciting challenges.
• A close-knit, passionate, and caring team 💙.