Customer Success Manager SMB (CDI - EN/FR)

Join Ezus, a fast-growing startup revolutionizing the travel agency industry. As a Digital Customer Success Manager, you'll design and operate scalable customer success programs, drive engagement at scale, use data to drive decisions, collaborate cross-functionally, and build scalable resources. You should have 2-5 years of experience in Customer Success, Growth, Operations, or similar roles, and be fluent in English and French. Enjoy a competitive salary, additional leave, health insurance, meal vouchers, and a supportive work environment.

• Concevoir et mettre en œuvre des programmes de succès client évolutifs, y compris des parcours clients automatisés et des campagnes de communication.
• Utiliser les données pour segmenter les clients, surveiller et améliorer les indicateurs clés de performance (KPI) tels que l'activation, l'adoption, la rétention et l'expansion.
• Collaborer avec les équipes produit et vente pour identifier les points de friction, améliorer l'expérience utilisateur et soutenir les opportunités d'expansion.

⚡ Core skills

• 2–5 years of experience in Customer Success, Growth, Operations, or similar roles (managing a portfolio of 60-80 clients minimum)
• Experience in a **B2B SaaS or startup environment**
• Strong ability to **design scalable processes and programs**
• Experience working on **customer lifecycle (activation, adoption, retention, expansion)**
• Comfortable with **data analysis and customer segmentation**
• Ability to manage and improve **KPIs (usage, churn, expansion)**
• Comfortable with modern tools: CRM (HubSpot), Intercom, Notion, no-code tools
• **Automation & AI-friendly mindset** (ChatGPT, Claude, workflows, etc.)
• Experience with **customer communication at scale (emails, campaigns, webinars)** is a strong plus

🌍 Languages

• Fluent in **English and French** (written and spoken)
• Additional languages are a plus

🤝 Soft skills

• Strong ownership and ability to work autonomously
• Structured, analytical, and pragmatic mindset
• “Builder” mentality: you like to create, test, iterate, and improve
• Customer-centric, with the ability to think beyond 1:1 interactions
• Adaptable and comfortable in a fast-paced startup environment
• * *

**🎁 What you'll find at Ezus**
### Benefits

• Package €40-50K.
• 8 to 10 days of additional leave (RTT).
• Alan health insurance 💊, Swile meal vouchers 🍽️, 50% Navigo 🚋.
• Annual bonus of 1% of total revenue redistributed.
• Monthly team after-work events 🧗.

And above all

• A profitable, fast-growing startup (+80-100% y/y), self-funded (bootstrap).
• Central and friendly working environment in Poissonnière (Paris 10th arrondissement).
• Committed co-founders and an empowering entrepreneurial culture.
• An industry undergoing digital transformation with exciting challenges.
• A close-knit, passionate, and caring team 💙.