Senior IT Desktop Support Technician

Join our team as a Senior IT Desktop Support Technician, where you will play a critical role in ensuring operational excellence and maintaining compliance with HIPAA and security standards. You will provide advanced desktop support for a diverse end-user environment, manage IT inventory, improve support workflows, and ensure seamless and secure IT operations across the organization. This position offers a suite of benefits, including paid medical leave, retirement savings with company contribution, and a generous equity package.

• Provide advanced desktop support for a diverse end-user environment, primarily focused on macOS and Google Workspace, as well as for a lab environment, primarily focused on Windows laptop and desktops.
• Manage and administer device management platforms such as Iru and Microsoft Intune to maintain system security and compliance, and leverage Jira Service Management (JSM) to manage IT support workflows.
• Implement and monitor HIPAA compliance initiatives across IT systems, safeguarding sensitive data and patient information, and design, document, and continuously optimize IT support processes.
• The ideal candidate will have hands-on expertise in Google Workspace,macOS, Iru, Intune, and Jira Service Management, as well as a strong understanding of lab and regulated environments
• Solid understanding of biotech lab IT environments and associated systems
• Demonstrated ability to create and maintain clear, high-quality documentation
• Proven expertise in macOS and Google Workspace support within a professional environment
• Deep knowledge of HIPAA compliance and how to implement security best practices in IT operations
• Strong problem-solving skills and a focus on designing exceptional end-user experiences
• 5+ years of experience in IT desktop support or a similar technical role
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Experience leading IT operations or support initiatives in a high-growth organization
• Strong proficiency with Kandji, Microsoft Intune, and Jira Service Management (JSM) — including request queues, automation rules, SLAs, and dashboards
• Excellent communication and interpersonal skills, with the ability to collaborate across technical and non-technical teams
• Experience configuring and automating workflows in Jira Service Management (custom forms, automation, integrations)
• Experience supporting CLIA-certified laboratory environments or other regulated scientific operations
• Ability to plan, test, execute, and document technical projects
• Experience working in biotech, healthcare, or regulated industries
• Familiarity with security frameworks, incident response, and best practices for protecting sensitive data