Manager of Sales Development (LATAM / NAMER Hybrid)

Join Twilio as the Manager of Sales Development, leading a hybrid outbound SDR team focused on net-new customer acquisition in the NAMER and LATAM markets. You will guide your team in activating strategic ICPs, optimizing outreach strategies, and building a high-quality pipeline. The ideal candidate is a data-driven leader with experience in pipeline generation and a deep understanding of regional market dynamics.

• Lead and develop a hybrid outbound Sales Development Representative (SDR) team to drive net-new customer acquisition across NAMER and LATAM markets.
• Own regional team performance metrics, utilizing data analysis to continuously optimize outreach strategies and business outcomes.
• Collaborate cross-functionally with regional Sales and GTM leadership to establish tight feedback loops, streamline workflows, and build a consistent, high-quality pipeline generation machine.
• Excellent executive presence with a demonstrated ability to analyze data, coach reps 1:1, and influence stakeholders from ICs to the C-suite
• Fluency in Spanish or Portuguese is required (Spanish language preference)
• Proficiency with SDR tech stacks (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) and a track record of driving tool adoption
• Skilled at championing and testing AI utilities within SDR workflows to optimize prospecting, sequencing, and research
• Deep expertise in the LATAM market, including localized selling strategies, cultural nuances, and regional business best practices
• Demonstrated success in high-growth customer acquisition, with experience executing or coaching teams through product-led growth (PLG) or hybrid inbound-to-outbound motions
• Strong understanding of the cloud communications/SaaS industry and the ability to leverage data to optimize qualification and messaging strategies
• Expertise in steering signal-led, high-quality outbound strategies that blend tailored messaging with structured activity KPIs to capture target accounts
• 2+ years of Sales/SDR leadership in high-growth tech companies, with a proven track record of meeting or exceeding pipegen targets
• Strong analytical skills with a focus on pipeline forecasting and rep performance diagnosis
• Experience driving multi-threaded engagements across IT, Marketing, Data, and Engineering personas
• Experience supporting and/or selling SaaS products (CDP or CPaaS preferred)