Senior Engineering Manager (Voice and Video)

Join Twilio as a Senior Engineering Manager for the Voice Media team. In this highly technical leadership role, you will drive the technical strategy for core media infrastructure that powers Twilio's Voice services at a global scale. You will lead a team of senior engineers, make key technology stack decisions, and collaborate with various teams to define technical roadmaps. This position offers a range of benefits, including work-from-home opportunities, generous annual time off, comprehensive health programs, and more.

• Lead and manage a team of senior engineers in the development of Twilio's next-generation media processing stack, driving technical architecture decisions for low-latency, high-throughput media systems.
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps, establish engineering excellence through code quality standards, testing practices, and operational reliability.
• Own service performance metrics, reliability targets, and continuous improvement initiatives, making key technology stack decisions that impact Twilio's media processing capabilities.
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• 5+ years of engineering management experience leading teams building distributed systems
• Deep understanding of systems design, microservice architecture, and cloud infrastructure
• Understanding of Voice/VoIP infrastructure and media handling challenges
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• Experience in improving developer velocity using AI tools
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with SIP, RTP/RTCP or other communications protocols
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• Background in building low-latency, globally distributed systems
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products
• Knowledge of cloud infrastructure on AWS or similar platforms
• Prior experience in telecommunications or communications platforms