Senior Engineering Manager (V&V Media)

Join Twilio as a Senior Engineering Manager for the Voice Media team. In this highly technical leadership role, you will drive the technical strategy for core media infrastructure that powers Twilio's Voice services at a global scale. You will lead a team of senior engineers, make key technology stack decisions, and collaborate with various teams to define technical roadmaps. This position offers the opportunity to work from home, generous annual time off, comprehensive health programs, and various other benefits.

• Lead and manage a team of senior engineers in the development of Twilio's next-generation media processing stack, driving technical architecture decisions for low-latency, high-throughput media systems.
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps, establish engineering excellence through code quality standards, testing practices, and operational reliability.
• Own service performance metrics, reliability targets, and continuous improvement initiatives, making key technology stack decisions that impact Twilio's media processing capabilities.
• Understanding of Voice/VoIP infrastructure and media handling challenges
• 5+ years of engineering management experience leading teams building distributed systems
• Experience in improving developer velocity using AI tools
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields
• Deep understanding of systems design, microservice architecture, and cloud infrastructure
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Experience with SIP, RTP/RTCP or other communications protocols
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• Background in building low-latency, globally distributed systems
• Experience in building Voice AI products
• Prior experience in telecommunications or communications platforms
• Knowledge of cloud infrastructure on AWS or similar platforms
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer