Senior Security Engineer (Incident Response)

Join Twilio as a Senior Security Engineer, Incident Response. In this role, you will lead the technical response to security events and incidents across Twilio's global infrastructure, services, and applications. You will work closely with R&D Engineering and R&D Business teams to develop scalable processes and technical solutions. Your responsibilities will include documenting incidents and projects, improving Twilio's security and reliability posture, and building positive relationships with internal customers. This position offers remote work opportunities, generous annual time off, comprehensive health programs, and various other benefits.

• Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services, and applications.
• Develop scalable processes and technical solutions in collaboration with R&D Engineering and R&D Business teams to enhance incident response capabilities.
• Write documentation of incidents and projects, craft best practices as runbooks and standard operating procedures to share knowledge across teams.
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Subject-matter expert on security issues and technologies
• Experience with SOAR tools and automating manual security processes
• Experience working across a technology stack on difficult security challenges and initiatives
• Experience with SIEM platforms and the ability to extend their functionality
• Experience in either AWS, GCP, or other large cloud platform
• Advanced knowledge of service-oriented architectures, as well as experience with security tools and technologies fit for a cloud environment
• Proven experience: 5+ years of security incident response in a production-cloud environment
• Excellent written and verbal communication skills
• Ability to influence and build effective working relationships with every level of the organization
• Ability to utilize AI for comprehensive, complex security incident response activities delivering high fidelity detections
• AI Model Security & Posture Management: Support Implementation of controls and safeguards to prevent AI vulnerabilities, such as prompt injections, model evasion, and data poisoning
• AI-Driven Threat Response: Utilize GenAI and LLM-based security use cases to rapidly interpret alerts, reduce false positives, and contextualize threat data
• Artifact & Evidence Triage: Collects intrusion artifacts and forensically sound images to analyze malware, trojans, and source code
• Threat Intelligence Integration: Monitors external vendor data and threat intelligence to analyze trends and proactively defend against emerging risks