Staff Product Manager (Enterprise AI)

Join Twilio, a company undergoing a major business transformation powered by Enterprise AI. As a Staff Product Manager for Enterprise AI, you will lead the product strategy and execution for AI-powered solutions across both GTM and Corporate Functions. You will work closely with various teams to deliver a cohesive product vision that scales across multiple use cases while leveraging our unified Enterprise AI platform.

• Definir y ejecutar la hoja de ruta del producto para soluciones impulsadas por IA en funciones de GTM y corporativas.
• Construir soluciones impulsadas por IA que mejoren la productividad de ventas, la eficiencia del soporte y la eficiencia operativa en finanzas, legal y recursos humanos.
• Colaborar con líderes empresariales para comprender sus prioridades estratégicas y traducirlas en requisitos de producto claros.
• Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply
• While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Strong technical fluency with AI/ML concepts, agentic systems, workflow automation, and conversational AI
• Proven ability to build products that serve diverse user personas and use cases within a unified platform strategy
• Proficiency with SQL and ability to extract, analyze, and interpret data independently to inform product decisions
• Deep understanding of at least two of the following domains: sales workflows and CRM systems, customer support operations and help desk platforms, compliance/risk operations and fraud detection systems, financial operations and ERP systems, legal operations and contract lifecycle management, HR operations and human capital management systems
• Demonstrated success delivering measurable business impact through product innovation and operational efficiency
• 7+ years of product management experience at fast-paced technology companies, with at least 3 years in GTM functions (sales operations, customer support, compliance/risk operations) and/or Corporate Functions (finance operations, legal tech, HR tech)
• Bachelor's degree or equivalent experience
• Excellent stakeholder management skills with experience influencing senior leaders and driving cross-functional alignment
• Experience with AI-powered sales tools, support automation platforms, compliance/risk management systems, finance tools, legal tech platforms, or HR automation systems
• Knowledge of enterprise platforms including Salesforce, Zendesk, Workday, and other enterprise systems
• Background in building internal tools, operational dashboards, or productivity platforms for business functions
• Familiarity with sales methodologies (MEDDPICC, etc.), support best practices (ITIL), operational excellence frameworks, finance best practices (financial close, procurement, FP&A), legal operations (contract management, matter management), and HR processes (recruiting, onboarding, HRIS administration)
• Track record of driving adoption of new products across large, distributed teams
• Experience with recommendation systems, predictive analytics, ML-driven insights, document processing, intelligent document understanding, or knowledge management systems