Support Associate

Join Middesk's Customer Experience team as a Support Associate, where you'll play a vital role in ensuring customer satisfaction and product optimization. You'll become an expert in our products, handle customer inquiries autonomously, contribute to documentation, and work cross-functionally with other teams. Enjoy benefits such as healthcare, unlimited PTO, stock options, 401(k), parental leave, and hybrid work options.

• Assurer un soutien de qualité aux clients en répondant à leurs questions et en résolvant les problèmes liés aux produits.
• Devenir un expert des produits de Middesk et servir de ressource pour les clients et les collègues.
• Contribuer à la documentation et travailler en collaboration avec les équipes pour améliorer les processus.
• Process and solution orientation with a high attention to detail and comfort with making decisions with available resources
• Proactive communication skills and ability to manage up across multiple time zones
• Bachelor’s Degree or equivalent work experience
• Excellent research, critical thinking, and customer service skills
• Ability to commute to the NYC 5 days/week at least during onboarding (pending performance and customer needs, this may become more flexible)
• Flexibility with changing job duties and responsibilities
• Time management and prioritization skills