Customer Operations Manager

Join our team as the first Customer Operations Manager for our Post-Sales team. In this role, you will partner closely with Post-Sales Leadership to develop, maintain, and scale our customer success strategy. You will have the opportunity to influence decision-making on core Post-Sales initiatives and help define the foundations of success for a highly efficient organization. Your focus will be on creating scale within our customer-facing teams by optimizing existing processes, innovating how we use our go-to-market tools, and providing structured programs to drive the highest impact for our customers.

• Développer, maintenir et mettre à l'échelle la stratégie de succès client de l'équipe Post-Sales.
• Optimiser les processus existants, innover dans l'utilisation des outils de mise sur le marché et fournir des programmes structurés.
• Définir et mettre en œuvre des processus de cycle de vie en collaboration avec la direction Post-Sales pour soutenir les résultats des clients.
• If you love applying your expertise to develop holistic organizational strategy, drive scalability through process, and work cross-functionally to tackle new challenges, this is the perfect role for you. Come help us build a world-class Post-Sales Organization!
• Direct experience in a Customer Success or Solutions Engineering role is a plus
• You’re able to tell a story with data that creates a compelling narrative for business stakeholders
• You have a deep understanding of key Customer Success concepts, metrics, and processes / best practices
• You have strong attention to detail and excellent written and verbal communication skills
• You have a track record of success contributing to strategic improvements, advocating for them internally, and managing their end-to-end deployment
• You operate well in fast-paced environments and are able to prioritize initiatives and excel under ambiguity
• You’re collaborative; cross-functional work excites you, and you’re able to coordinate projects across multiple stakeholders
• A minimum of 5+ years of experience in Go-To-Market operations, strategy, or business consulting in a SaaS company
• You’re comfortable analyzing and visualizing data in Excel, Salesforce, SQL, and BI tools (Looker, Tableau, etc.)