Account Manager (Italian, French, German Speaker)

Join Finom, a fast-growing fintech company, as an Account Manager. In this role, you will own a portfolio of high-value SMEs across European markets and drive sustainable revenue growth. You will proactively engage with your accounts, identify upsell and cross-sell opportunities, and build genuine relationships with decision-makers. You will be measured on expansion revenue, ARPA growth, and voluntary churn. The ideal candidate will have a minimum of 2 years of account management experience in fintech or B2B SaaS, be fluent in English and a second European language (Italian, French, or German), and be comfortable working in a fast-moving environment.

• Proactively manage and grow a portfolio of high-value SME clients across European markets, focusing on expansion revenue and ARPA growth.
• Identify and execute upsell and cross-sell opportunities across Finom's product suite, using account data and trends to inform outreach.
• Build and maintain genuine relationships with decision-makers, ensuring client satisfaction and retention while addressing any concerns.
• Fluent in English and a second European language (either Italian, French, German)
• You use data to make decisions - whether that's spotting a usage drop before it becomes a churn risk or identifying the right moment to have a plan upgrade conversation
• Commercially sharp: you think in terms of revenue per account, expansion potential, and portfolio mix, not just satisfaction scores
• Minimum 2 years in account management in fintech or B2B SaaS
• Former outbound or business development experience - you know how to open a conversation and create urgency without being pushy
• Proficient in Salesforce, GSuite, Slack; Modjo or equivalent call tool is a bonus
• Comfortable working in a fast-moving environment where the playbook is still being written in places
• Confident communicator - you can run a QBR, push back when needed, and escalate the right things