Complaint Handler

Join Oodle Car Finance as a Complaint Handler in Manchester. In this role, you will investigate and resolve customer complaints, ensuring a fair and reasonable outcome in line with internal policies and processes. You will communicate with customers and third parties, make decisions on complaint outcomes, and maintain accurate records. The position offers a competitive salary, a discretionary company bonus scheme, and a range of benefits including private medical insurance, a pension plan, and generous holiday allowance.

• Investigate and resolve complaints while adhering to regulatory timescales and principles of 'Consumer Duty'.
• Take ownership of assigned complaints to reach an outcome that is both fair and reasonable, in line with internal policies and processes.
• Communicate with customers and third parties as necessary as part of the complaints investigation, and make decisions on the outcome of the complaint.