Senior Cloud Support Engineer (Weekend Shift)

Join Crusoe Cloud, a company revolutionizing high-performance computing with sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you will provide exceptional technical support to customers, manage incidents, troubleshoot issues, and collaborate with various teams. This full-time position offers a Tuesday to Saturday shift pattern, with the opportunity to work remotely on Saturdays. Benefits include comprehensive health coverage, paid time off, a 401(k) match, and resources for mental wellness.

• Provide exceptional technical support to customers via Zendesk, ensuring high customer satisfaction and meeting service level agreements.
• Participate in incident management as the primary point of contact, leading response efforts and ensuring clear communication with stakeholders.
• Collaborate with cross-functional teams to diagnose and resolve issues related to virtual machines, hardware failures, and scaling tests.
• We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services
• If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe
• The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations
• Version Control: Proficiency with Git for code management and collaboration
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)
• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments
• Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
• HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN)
• Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
• Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator
• Cloud Expertise: Deep understanding of specific cloud platforms and services
• Automation Skills: Experience with automation tools and scripting languages
• Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions
• Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues
• Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology