IT Support Engineer

Join Taxfix, a Berlin-based company revolutionizing the tax filing process. As an IT Support Engineer, you'll be the go-to person for all IT-related issues, ensuring smooth operations and a seamless onboarding experience for new employees. You'll have the opportunity to contribute to strategic initiatives and make a meaningful impact in a people-centric work environment. Enjoy a range of benefits, including mental health support, flexible working hours, and employee stock options.

• Gérer l'ensemble du support informatique quotidien, de la résolution des tickets à l'assurance que chaque nouvel employé dispose du matériel et des accès nécessaires.
• Maintenir l'inventaire du matériel à jour et construire des processus simples pour faciliter le suivi des actifs.
• Contribuer aux initiatives stratégiques de l'informatique d'entreprise, telles qu'une politique de cycle de vie des appareils ou un déploiement VPN.
• You're a clear, approachable communicator who enjoys contributing to internal IT guidance and keeping people informed about changes or known issues. Comfort with everyday network and office tech troubleshooting — Wi-Fi, VPN, printers, meeting-room and video call setups — is a plus, as is experience supporting remote or hybrid teams and German language skills
• You bring 2–3 years of experience in IT support, service desk, workplace technology, or systems administration
• You're familiar with SaaS tools like Google Workspace, Slack, or Notion. You've had practical exposure to device or identity workflows such as MDM enrolment or account lifecycle management in tools like Jamf, Kandji, Okta, or JumpCloud, ideally including some IAM work like user lifecycle, access groups, MFA, or SSO troubleshooting
• You think beyond the fix. When you spot a recurring issue, you turn it into a documented process or a better guide, and use user feedback to keep improving support and onboarding
• You have around two years of hands-on macOS support experience, confidently handling networking, login and access, app troubleshooting, permissions, peripherals, and basic hardware issues
• You're comfortable working through ambiguous problems independently — asking the right questions, digging into root causes, and knowing when to bring in someone else
• You genuinely enjoy helping people, listening well and explaining things clearly regardless of someone's technical background
• You possess familiarity with GenAI tools and are excited about automating your workflows
• Ideally, you've helped structure onboarding at scale in a growing company, and you're comfortable using light scripting or no-code automation to cut down on manual work