Customer Success Manager - Fluent English speaking

Join Welcome to the Jungle, a company dedicated to promoting a positive social impact. As a Customer Success Manager, you will be the key partner for your clients, helping them achieve their employer branding and recruitment objectives. You will develop trustworthy relationships with your clients, anticipate and prevent potential sources of dissatisfaction, advocate for client needs, lead cross-team projects, and contribute to improving CSM processes and methods. This is a hybrid work environment with regular socials, a 4-day work week after the first few months, and 25 days of holidays.

• Act as the key partner for clients to help them achieve their Employer Branding & Recruitment objectives, monitoring product adoption and proposing solutions.
• Develop trustworthy relationships with clients by identifying needs, facilitating the implementation of proposals, and following up to measure impact.
• Anticipate and prevent potential sources of dissatisfaction by building impactful success plans tailored to client’s needs, advocating for client needs internally.

You are our ideal profile if

• You have between **3 and 7 years of experience in customer success or account management**, preferably in a SaaS business.
• You are **customer-centric** and comfortable identifying business opportunities.
• You have a strong **analytical mindset** and can assess a client's situation based on available data.
• You are **organized, meticulous, and responsive**.
• You have strong **written and verbal communication skills**.
• You speak and write both **French and English fluently**.
• Previous experiences in HR/Tech environments are a “plus”.

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community.

*The compensation package is structured with* ***85% fixed salary and 15% variable***\*, based on seniority and performance.\*