Customer Care Specialist

Join Welcome to the Jungle as a Customer Care Specialist, where you will play a key role in building a premium user experience. You will provide reactive and effective support to clients and users, manage commercial relationships, and collaborate with other teams to improve processes and products. You will also track productivity and efficiency indicators, create and organize the knowledge base, and contribute to the growth of the recruitment and employer branding sector. Fluency in French and English, excellent organizational skills, and a strong interest in SaaS products are required.

• Assurer un support réactif et efficace aux clients et utilisateurs, en coordonnant avec d'autres équipes pour résoudre les problèmes.
• Gérer les demandes d'upsell et de churn pour les comptes du portefeuille "Digital", en maintenant une relation commerciale positive.
• Faire un rapport précis des retours et des bugs aux équipes techniques, produit et marketing, et travailler avec elles pour améliorer les processus et les produits.

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!

Our Customer Care Specialist would be someone with

• Excellent organizational and project management skills
• Fluency in French and English
• Strong interest in SaaS products: talking about software, data and tech is music to your ears!

In addition, the Customer Care Specialist would have to present the following qualities and mindset

• Empathy and care for others: helping people is something important for you, from Monday to Friday!
• High level of energy and can-do attitude
• Curious and resourceful: a reactive problem solver
• Interest in employer branding & recruitment is a plus!

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community.