Client Experience Manager Harrods

Join Hermès, a luxury brand known for its craftsmanship and timeless spirit. As a Client Experience Manager, you will shape a culture of exceptional in-store experience, ensuring that every interaction reflects the brand's guiding values. You will work closely with Boutique Directors and the Head Office Client Experience team to continuously enhance the client journey and create a welcoming environment for team members.

• Champion the Hermès Client Culture in-store, ensuring that every moment reflects the six guiding values.
• Act as the ambassador of in-store experience, creating an atmosphere of simplicity, warmth, and attention to detail.
• Partner with Boutique Management to define, deploy, and continuously enhance the in-store experience strategy.