Manager - eCommerce Operations - Project Management

Join Hermès, a prestigious French luxury brand, as the eCommerce Operations Manager - Project Management. In this role, you will lead the local implementation of centrally developed eCommerce projects, optimize operational functionality, and collaborate with various stakeholders to drive operational success. You will also be responsible for testing, data migration, and go-live activities for the e-commerce channel, as well as providing comprehensive training materials for project launches. This position requires a strong understanding of IT infrastructure and system implementations, as well as experience in ERP implementation projects.

• Lead the local implementation of centrally developed eCommerce projects related to the order management system, digital platforms, omnichannel, and SAP.
• Collaborate effectively with central Digital and IT teams throughout project lifecycles, understanding the global OMS solution and any adaptations required for local needs.
• Ensure accurate flows between the OMS and WMS for improved processing capabilities, 360 client data through SAP, and product pricing. Proactively identify and mitigate potential risks and system roadblocks.