Supervisor - Client Relations Center

Join Hermès, a prestigious luxury brand, as a Supervisor in the Client Relations Center (CRC). In this role, you will lead and develop a team of front-line ambassadors, oversee daily operations, and ensure a seamless omnichannel client experience. You will also partner closely with various teams to enhance product knowledge and service excellence. The position is based in New York, NY, and offers a competitive salary and benefits package.

• Supervise day-to-day contact volume across all channels (phone, email, chat), ensuring timely and accurate resolution of inquiries.
• Lead by example, providing hands-on support to clients and guiding the team through escalated or sensitive situations.
• Deliver regular Quality Assurance of emails and calls to uphold brand standards and identify coaching opportunities.